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I got an error code when purchasing

Updated

If you are facing an issue and got an error code when making a purchase, please refer to the list below to see some possible codes along with suggestions for the next steps to take or try:

Error Code Description Steps to Take

Error 213
Error code 213 means that the transaction is expired. It could be because of:
  1. You didn't enter the OTP code into the Codashop payment page in time (if using the Direct Carrier Billing payment method), or
  2. The Codashop system did not receive your payment during the session time (if using Bank Transfer/E-Wallet/Convenience Store payment method).

Please restart your device and try to make a purchase again if you didn't get charged.

 

But if you already made a payment or got charged, please contact us here and attach your payment proof. So that we could help you to check it on our system.

Error 225

 This means that you have attempted to make a purchase using a payment channel that is not yet activated. Try your purchase again using a different payment channel.

Error 227

 This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system.  Please try your purchase again using a different price point.

Error 309

This means that the IP address from which you initiated a purchase is blocked.

 Try to restart the phone if you are using mobile data or restart your modem if you are using WiFi.

Error 704

Error 704 means that your card transaction failed due to cancellation from the bank or from the system due to some factors.

You should not be charged with this, if you are charged you can report it directly to your bank/card provider to file an objection to the payment.
  1. Make sure that you are not using a VPN during your transaction.
  2. Only Saudi Arabia-based cards work at Codashop. The transaction can only be done if you are in Saudi Arabia also.
  3. Double-check all your card details. Make sure that you carefully input the correct card number, card expiration date, your cv, and the OTP code you have received. 
  4. If you have made multiple attempts at any given time, your card would be automatically blocked due to risk protection. Please try again on another day.

You can also contact CS for further assistance. Please report the below information to our CS here:

  • Phone number used during the purchase
  • The last 4 digits numbers of your card
  • Email address used during the purchase
  • The product or item you are trying to purchase
  • Proof of payment

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